Our Position on Responsible Play
We see gambling as paid entertainment, much like a night out, and we want it to stay that way for every player on the site. That means accepting only adults, being clear about how our games and bonuses work, and saying plainly that no strategy changes the fact that the house holds an edge over time. If play stops being enjoyable, the right move is to stop, and nothing on this site should make that decision harder.
Recognising the Warning Signs
Warning signs often look ordinary at first. Spending more than planned, staying longer than intended or depositing again to win back a loss can each seem like a one-off. The picture changes once it becomes a pattern: money meant for rent and bills goes into play, you borrow to keep going, or you start hiding sessions from the people close to you. Irritability on days without gambling is another signal worth taking seriously.
Keeping Play Under Control
A few habits make a real difference. Decide on a budget before you deposit and treat that money as spent the moment it reaches your balance. Set a time limit as well, and step away when it runs out, whatever the result of the last round. Never gamble with borrowed money, or when you are upset, tired or have been drinking. Bonuses call for the same discipline. Wagering requirements can stretch a session well beyond what you intended, so keep an eye on the remaining wagering on the coupon page and walk away if reaching the target no longer feels like fun.
Taking a Break
If you feel you need distance from gambling, contact our support team through live chat at any hour and tell them so. They will talk you through what can be done with your account. Blocking software on your phone and computer creates a further barrier, since it shuts out gambling sites in general rather than one operator.
Protecting Minors
We do not accept players under 18. Every applicant enters a date of birth at registration, and a government-issued photo ID is checked before the first withdrawal. Parents and guardians can help by keeping login details private, never leaving an account signed in on a shared device and using filtering software on devices that children use.
Where to Find Help
Free, confidential support is open to anyone in Australia affected by gambling, including the family and friends of someone who plays. The services below are independent of us.
- Gambling Help Online: a national service with round-the-clock counselling by live chat and e-mail, plus a self-assessment questionnaire and self-help tools. Its Gambling Helpline answers on 1800 858 858, 24 hours a day.
- BetStop: the National Self-Exclusion Register, which lets you exclude yourself from all licensed Australian online and phone wagering providers for anything from three months to a lifetime.
- Gamblers Anonymous Australia: peer support groups meeting in every state and territory, in person and online.
- Lifeline: 24/7 crisis support on 13 11 14 when things feel overwhelming.
- BetBlocker: free software that blocks gambling websites on phones, tablets and computers.
Reaching out early is far easier than repairing the damage later, and a first conversation with any of these services costs nothing.