About This Policy
This policy explains what personal information we collect when you open and use an account, why we need it and how it is handled. It applies to every player registered with us. Running a real-money casino means knowing who our customers are, so some of the details we ask for are a condition of holding an account rather than an option. We have tried to describe each of them plainly.
Information Collected at Registration
The sign-up form asks for your first and last name, e-mail address, password, country, street address, city, postcode, state, mobile number, gender, date of birth and preferred currency. Each field serves a purpose. Your date of birth confirms that you are 18 or over, your name and address are later compared with your documents, and your e-mail and mobile number receive the codes that confirm the account. Since our accounts are open only to adults, we do not knowingly register anyone under 18.
Documents for Verification
Before the first withdrawal, we ask for a government-issued photo ID and a recent utility bill or bank statement showing your address. Players who deposit by Visa or Mastercard also provide a card authorisation form with a copy of the card front. Further papers may be requested in individual cases. Once approved, your documents stay on file, which spares you from sending the same material again for later payouts.
How We Use Your Information
We use your details to open and maintain your account, check your identity and age, process deposits and withdrawals, and confirm payouts through your registered mobile number. The same records allow our support team to answer questions about your account, correct profile details and restore access when needed. Your account also keeps track of active bonus codes and remaining wagering, shown on the coupon page, along with the comp points you have collected.
Partners Involved in Processing
A few parts of the service rely on outside partners. Identity checks are carried out through Inclave, our verification partner, and players who already hold an Inclave profile can link it instead of filling in the full form. A Cloudflare check at sign-up separates real people from automated scripts. Deposits by card, Neosurf or Bitcoin pass through the relevant payment providers, who receive the details needed to complete each transaction.
Keeping Your Account Secure
Every new account is confirmed twice, by a code sent to your e-mail and a second one sent by SMS, and card deposits are accepted only from cards in the account holder’s name. Both measures make it harder for anyone else to use your identity or your balance. Your part matters as well. Keep your password private, and on a shared or public device, untick the option to stay signed in before logging in. Should a password reset e-mail arrive that you did not request, contact support straight away.
Correcting Your Details
Most profile fields can be corrected through our support team at any time. Accurate records work in your favour: a misspelt surname or an old postcode will hold up a withdrawal until it is reconciled with your documents, so it is worth fixing an error as soon as you notice it.
Questions About Privacy
Our support team answers through live chat 24 hours a day. If anything in this policy is unclear, or you would like to know how a particular detail is used, they are the right place to start.