Who We Are
We are an online casino built for players in Australia, and most of the decisions behind the site follow from that. Balances are kept in Australian dollars, the cashier takes payment methods that people here use every day, and membership is open to Australian residents aged 18 and over. We also believe a player should know how things work before making a first deposit, not after. That is the purpose of this page: to set out plainly what we offer, how we check accounts and what to expect when it comes time to withdraw.
What You Will Find in the Lobby
Our catalogue holds more than 300 games, grouped into video slots, card games, specialty titles and jackpots. Several of the bigger titles feed shared prize pools, and we post recent payouts on the site so anyone can see what has been won lately. Players who stay with us collect comp points as they play, receive weekly cashback on their stakes and can move up through our VIP tiers or enter the monthly race. Each promotion has its own wagering conditions, and you can follow your progress on the coupon page of your account at any time.
Account Security
Protection begins at registration. A Cloudflare check filters out automated sign-ups, and every new account is confirmed twice, once by a code sent to your e-mail and once by a code sent to your mobile. Identity checks are handled by Inclave, our verification partner, and an Inclave profile also works as a second way to log in. We allow one account per person and accept card deposits only from cards in the account holder’s name. Some players find these rules strict. In practice, they are what keeps anyone else away from your balance.
Verification Before the First Withdrawal
Before releasing a first payout, we ask for a government-issued photo ID and a recent utility bill or bank statement showing your address. Visa and Mastercard users also send an authorisation form with a copy of the card front, while Neosurf and Bitcoin users skip that step. The details on these papers must match the registration form exactly. Once approved, your file stays with us, so later withdrawals do not repeat the process. Clear photos with all four corners in frame save the most time.
Payments in Australian Dollars
Deposits can be made by Visa, Mastercard, Neosurf or Bitcoin, and winnings are credited in the same currency you deposit. The minimum withdrawal is AUD 100. Every request goes through a review of 7 to 10 business days, with payment following within a further 10. We publish these timeframes as they are, since an accurate figure serves a player better than an optimistic one.
Support at Any Hour
Our support team works around the clock, every day of the year, and answers through live chat. The agents can sort out login trouble, correct most profile details, restore access to an older account and explain exactly what a document request involves. If something on the site is unclear, asking them directly is usually the quickest route to an answer.
Playing Responsibly
Gambling should remain a pastime, paid for with money you can afford to lose. If it begins to take up more time or money than you planned, it is worth pausing and speaking to someone about it. Our support team can be reached at any hour if you would like to discuss your account, and Gambling Help Online provides free, confidential counselling to people across Australia, 24 hours a day, by phone and online.