Contact Information
Questions about an account, a payment or a document request can be sent to us at any time. Live chat is the quickest route, as our agents answer it around the clock, while e-mail suits longer enquiries and messages with attachments. Partnership proposals have their own address, which keeps them apart from player support.
- E-mail: support@bigcandycasino.co
- Live chat: on the site, 24 hours a day
- Address: 553-567 South Rd, Regency Park SA 5010, Australia
To speed things up, include your username and a short description of the issue. For verification questions, mention which documents you have already sent, so the agent can check their status straight away.
What Our Support Team Handles
Our agents deal with login trouble, profile corrections, document requests and payout questions, and they can restore access to an older account if you have lost it. If a password reset e-mail has not arrived within 15 minutes, check the junk folder first and then contact us through live chat.
Questions about bonuses and wagering are welcome as well. The coupon page in your account already shows active codes and the wagering left on each, so a quick look there often gives the answer faster than a message.
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